Refund Policy

For payments made after this policy is published, Draftnod offers a full refund within 14 calendar days after each paid subscription payment, including the first payment and every renewal. This applies to monthly and annual Standard and Pro subscriptions. Free accounts have no subscription charge to refund. Payments made before this update remain covered by the refund terms shown when they were paid.

How to request a refund

Email contact@draftnod.com within 14 calendar days of the payment you want refunded. Include the email associated with your Draftnod account and a Paddle transaction or subscription reference if you have one. Do not send your full payment card number. No reason is required for a request within this window. We will arrange a full refund through Paddle to the original payment method, subject to Paddle's processing time. You may also contact Paddle directly through its buyer support channels.

If more than 14 days have passed

For other refund requests, email contact@draftnod.com with the account email, payment reference and a short explanation. We will review the circumstances and help with product issues or billing errors. A request after 14 days does not guarantee a refund, but this policy does not limit any rights you have under applicable law.

Canceling renewal is a separate step

A refund request does not by itself cancel future renewals. Use Manage billing in your workspace to cancel your subscription, or ask us for help by email. A scheduled cancellation without a refund normally keeps your paid plan active until the current paid period ends. When a full refund is approved, paid access for that subscription ends; Free plan limits apply. See the Terms of Service for how existing work is handled when a paid plan ends.

Where to get payment help

Paddle processes Draftnod subscription payments and refunds as merchant of record. For product support or help requesting a refund, contact contact@draftnod.com. For payment support, you can also contact Paddle Buyer Support. This policy does not reduce any rights you have under applicable law.